Refund policy

At Strapsicle, we are committed to ensuring our customers are completely satisfied with their purchases. If you encounter any issues with your order, please review the details below regarding returns, refunds, and warranties.

Faulty Items & Warranty

• Warranty Period: All products come with a 12-month warranty. If your item is found to be faulty within this period, we will provide a replacement free of charge.
• What’s Covered?: The warranty covers manufacturing defects and faults. Regular wear and tear is not considered a product fault.
• Damaged on Arrival: If your product is noticeably damaged upon delivery, please contact us at hello@strapsicle.com immediately with photos of the damage.
• No Need to Return Faulty Items: If your product is deemed faulty, there’s no need to send it back. Simply send photos of the issue, and we’ll dispatch a replacement at no additional cost.

Change of Mind Returns

• Return Period: You have 30 days from the date of delivery to return your item if you change your mind or need to exchange it for another size.
• Customer Responsibility:
  • If returns coverage was purchased at time of checkout the cost of return postage is covered. Otherwise, the cost of return postage for change-of-mind or size selection errors is the responsibility of the customer.
  • Please ensure the item is returned in original packaging, undamaged, and in re-saleable condition.
• Product Selection Support: To minimise the need for returns, detailed dimensions and product information are available on each product page. Our customer care team is also happy to assist with any pre-purchase questions.

 How do I request a size replacement?

1. Take a photo showing the device and the strap received.
2. Email it to hello@strapsicle.com with your order number.
3. We’ll confirm the right size and send a replacement, completely free.

 Are there any limits to the Free Size Guarantee?

Yes—just a couple of simple ones:

1. Valid for one strap set per customer/order.
2. You’ll need to show us proof of the incorrect size with a photo.
3. Our customer service team reserves the right to refuse your claim.

How to Return an Item

• For AU, US, and Canadian customers who have previously purchased shipping protection and return coverage, please initiate your return HERE.
• Prepare Your Return:
  • Ensure the item is packaged securely in its original packaging.
  • Include proof of purchase (e.g., your order confirmation or receipt).
• For all other customers and countries, please reach out to hello@strapsicle.com and initiate your return: You’ll be provided with instructions on where to send your return, depending on your location:
  • Australia: Bettapak, 40 – 44 Edison Road, Dandenong South VIC 3175
  • USA: MAE Fulfillment LLC 1000 Saw Mill River Rd Unit D Yonkers, NY 10710
  • Rest of World: Bettapak, 40 – 44 Edison Road, Dandenong South VIC 3175

Exchanges

• Once your returned item is received and inspected, we’ll process your exchange.
• If a size exchange is required, we’ll send an invoice for the postage cost to dispatch the replacement item.

Refunds

• Eligibility: Refunds are available for regularly priced items returned within 30 days in original condition and packaging. Sale items are non-refundable.
• Processing Time: Once your return is inspected and approved, we will issue your refund to your original payment method. Please allow up to 7 business days for the refund to appear in your account.
• Late or Missing Refunds:
  • Check your bank account and credit card statements first, as processing times can vary.
  • If you still have not received your refund, contact us at hello@strapsicle.com.

Shipping & Tracking

• Customers are responsible for return shipping costs unless the product is faulty.
• Please provide your tracking number for any returns so we can attach it to your order and process it promptly.
• Depending on your location, delivery times for exchanged items may vary.

Need Help?
Our customer care team is here to assist with any questions or concerns. Feel free to reach out at hello@strapsicle.com.